Privacy Policy

1. Overview & Commitment

At Himalaze™ ("we", "us", "our"), we respect your privacy and are committed to protecting personal data you share with us. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information through our website (himalaze.com) and our associated checkout and customer service channels.

2. Information We Collect

We collect only the minimum information necessary to fulfill orders and provide customer care:

• Contact & Delivery Information: Full name, shipping/billing address, email address, phone/WhatsApp number.
• Transaction Details: Items purchased, order value, payment method confirmation (e.g., Stripe transaction ID, cash-on-delivery status). Note: We do not store or process raw payment card credentials on our servers. All card payments are processed securely via PCI-DSS Level 1 certified partners (Stripe).
• Device & Analytics Data: IP address, approximate geographical location (for currency and shipping localization), browser type, and anonymous usage analytics (only if you accept cookies; see Section 5).

3. How We Use Your Information

• To process, pack, and dispatch your superfood orders.
• To send tracking updates and order confirmations via email or SMS/WhatsApp.
• To process returns, exchanges, or customer service inquiries.
• To prevent fraudulent transactions and maintain high platform security.
• With your explicit consent, to send our monthly harvest newsletter (which you can unsubscribe from at any time).

4. Payment Security & Third-Party Processors

We partner with leading payment providers including Stripe Inc. to handle online credit/debit card transactions. All card processing adheres to the highest level of Payment Card Industry Data Security Standards (PCI-DSS Level 1) using 256-bit SSL encryption. We never see, capture, or store your 16-digit credit card numbers or CVV security codes.

5. Cookies & Analytics

With your consent, we use Google Analytics (Google LLC) to measure site traffic and Microsoft Clarity (Microsoft Corporation) to record anonymised session replays and heatmaps that help us improve the site. These tools may set cookies and collect your IP address, device and browser details, and how you interact with pages.

• These analytics cookies are off by default and only load if you click "Accept" on the cookie banner.
• You can change or withdraw your choice at any time via Cookie Preferences in the site footer. Withdrawing stops further data collection; cookies already set can be cleared in your browser settings.
• Your choice is stored locally in your browser. Essential functionality, such as your shopping cart, does not depend on analytics cookies.

Google and Microsoft process this data under their own privacy policies.

6. Data Retention & Sharing

We never sell, rent, or trade your personal information to third parties or advertising brokers. We share data only with verified logistical partners (DHL, FedEx, local postal couriers) strictly to fulfill physical delivery to your doorstep.

7. Your Rights

Depending on your jurisdiction (including GDPR in Europe and CCPA in California), you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal information.
• Opt-out of any marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

8. Contact Information